jo77 Privacy Policy — How Your Data Is Protected

1. Introduction

Jo77 is a trusted online betting platform in Bangladesh. We believe that protecting our users' personal data is not just a legal obligation — it is our ethical responsibility. This Privacy Policy ("Policy") sets out how jo77 collects, uses, stores, and safeguards your personal information.

By using the jo77 website or mobile app, you are considered to have accepted this Privacy Policy. Please read it carefully before using the platform.

This Privacy Policy applies to all jo77 services — including the website, mobile app, live chat support, and email communications.

2. What Information We Collect

Jo77 collects three types of information:

• Full name, date of birth, and age verification details
• Email address and mobile number
• Residential address (division, district, upazila)
• National ID or passport number (for KYC verification)
• Payment details such as Mobile Banking/Nagad numbers (fully encrypted)
• Contact details provided in support tickets

• IP address and device information (operating system, browser)
• Platform activity logs (login times, gaming sessions)
• Cookie and local storage data
• App usage statistics (crash reports, feature usage rates)

• Transaction verification data from payment providers
• KYC data from identity verification providers
• Security-related data from fraud detection partners

3. How Information Is Used

Jo77 uses your information for the following purposes:

Jo77 uses your data solely for the purposes stated above. If we ever need to use it for a new purpose, you will be informed in advance.

4. Who We Share Information With

Jo77 never sells your data to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

• Payment Providers: Only the information necessary to process transactions is shared with Mobile Banking, Nagad, Rocket, and USDT wallet providers.
• KYC verification provider: NID/passport details may be shared with authorized third parties for identity and age verification purposes.
• Security Partners: Necessary data is shared to ensure fraud detection and cybersecurity.
• Law enforcement agencies: Information may be disclosed in response to a court order or a lawful request from a relevant authority.
• Business Succession: In the event of a change in jo77's ownership, data may be transferred to the new owner; however, users will be notified in advance.

5. Cookie Policy

Jo77's website and app use cookies and similar technologies. Cookies are small data files stored in your browser that help improve your experience on the platform.

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional cookies: Used to remember your language preference and game settings.
• Analytics Cookies: Collects platform usage statistics to help improve our services.
• Security Cookies: Used to prevent unauthorized access to your account.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6. Security Measures

Jo77 employs industry-leading security technologies to keep your data safe:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): Two-factor authentication for your account.
• Regular Security Audits: A dedicated third-party expert team conducts regular system audits.
• Firewall & DDoS Protection: Robust server-level security measures in place.
• Real-Time Monitoring: 24/7 abnormal activity detection system.
• Data Backup: Regular encrypted backups are stored securely off-site.

7. Your Rights

Every registered user on jo77 has the following rights regarding their personal data:

• Right to Access: You can find out what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under specific conditions, you may request that your data be deleted.
• Right to Restrict Processing: You may request to restrict the processing of your data in certain circumstances.
• Data Portability: You can export your data in a machine-readable format.
• Withdrawal of Consent: You may withdraw your marketing consent at any time.

To exercise these rights, contact the jo77 support team. We typically respond within 30 business days. Please note that certain data may be required to be retained for a specified period due to legal obligations.

8. How Long We Retain Your Data

Jo77 retains your information in accordance with the following timeframes:

• Account information: For the duration the account is active and up to 5 years after closure.
• Transaction Records: Up to 7 years maximum, in accordance with financial regulations.
• KYC documents: Up to 5 years after account closure.
• Support Contact: Up to 3 years after last contact.
• Log Files & Security Data: 1 to 2 years.

After the retention period, data is securely deleted or anonymized so that no individual can be identified.

9. Information on Minors

Jo77 is strictly for users aged 18 and above. We do not knowingly collect or process data from anyone under the age of 18.

If you become aware that a minor has created an account on jo77, please notify our support team immediately.

10. Privacy Policy Changes

Jo77 reserves the right to update this Privacy Policy as needed. For significant changes, we will:

• Post a notice on the website
• We will notify you at your registered email address.
• You will be notified at least 14 days before any new policy takes effect.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Support Hours: 24 hours, 7 days
• Response Time: Usually within 24-48 hours

Formal data protection requests (such as deletion or a copy of your data) must be submitted by email. Once received, we will verify your identity and take action within 30 business days.